Consumer Terms & Conditions

Consumer Terms & Conditions Of Supply And Fitting Goods

General Information about these Terms

What these Terms and Conditions cover:

These Terms apply to all Goods and services that We supply to You, as our customer.

Who We are: We are Solaire Blinds Limited, Our VAT Registration Number is GB242266815

We are a company registered in England and Wales with company registration number 10152830. How You can Contact Us: You can contact Us by email at enquiries@solaire-blinds.co.uk or by telephone on 0345 222 0138.

Our Terms and Conditions of Supply and Fitting Goods are ruled by the requirements of the Consumer Rights Act (CRA) 2015, The Consumer Contracts (Information, cancellation and additional information) Regulations 2013, The Child safety requirements BS EN 13120:2009+A1:2014 and The Alternative Dispute Resolution for Consumer Disputes Regulations 2015.

Contract

If you place an order on our website, through a catalogue or by a telephone call, the contract will only be made when we receive your deposit or send a letter or email confirming we have accepted your order. If you place an order with one of our salespeople (either at our premises or elsewhere), the contract will be made when you sign the order form and/or pay your deposit.

Goods

The goods you receive from us must be; of satisfactory quality, fit for common purpose or any purpose made known to us, and must meet any description given. Please note that the images of the products we supply in our sales literature or online are for illustration purposes only and we cannot guarantee that these printed/computer displayed images will reflect the colour of the goods accurately. Our packaging may also vary.

Services

If we agree to carry out a service for you, we will ensure that this is carried out using reasonable care and skill.

Product Guarantee – Blinds

We are so confident that our blinds are produced to the highest quality that we offer a 12 month guarantee on all our blinds. We will arrange for a repair or replacement free of charge if you have any problems. However, there are some exclusions within this, these are as follows:

• Accidental damage
• Misuse
• Commercial installations
• Wear and tear
• Exposure to the elements
• Modification

The materials we use, especially fabric blinds can fade over time, especially if they are in bright sunlight for long periods of time or in smokey environments. We do not therefore offer any kind of cover for this.  Our guarantee is only offered on our products. We cannot be held liable for any other type of damage including fire or any other incident outside our control. This guarantee does not affect your statutory rights.

For a nominal fee, we can repair some types of blinds that we have installed that are out of guarantee. In some instances we may be able to repair blinds that have been damaged accidentally or through user error. Not all blind types are repairable.

Product Guarantee – Shutters

To give you full peace of mind all our shutters come with a 3 year guarantee.  This guarantee starts from the day your shutters are installed until the 3rd anniversary of your installation date. The 3 year guarantee covers any manufacturing fault. All hinges and subsequent hardware are  guaranteed for 12 months and any installation is guaranteed for 12 months. This guarantee does not affect your statutory rights.

For a fee, we can repair shutters that we have installed and are out of guarantee. In some instances we may be able to repair shutters that have been accidentally damaged or through user error.

Child Safety

If the goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements this places an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). In the event that you should instruct us that you do not wish to have the safety device(s) fitted, we will refuse to install the goods. In such an instance, you will still be liable to pay the full price.

Measurements

If you are providing your own measurements, ensure they are correct and accurate as we cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you.

Installation

The price for installation was agreed on the assumptions that; there is going to be one continuous site visit, there is unobstructed access to outside your property for vehicle parking, the area where the goods are to be fitted is unobstructed, surfaces and grounds the goods are to be fixed to are in a good condition allowing us to easily obtain good fixings and with no objects in the immediate working area, there is no asbestos that we would be likely to come into contact with, and that no items under warranties/guarantees will be invalidated by the installation.

We may make a further reasonable charge for the additional time, costs or materials if these conditions are not met. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access or invalidation of any warranties you do not tell us about in writing before you make your order.

Due to the nature of installing shutters, some small scuffs, scratches and minor chips can occur around the reveal at the time of installation.  Some touch ups may be required after the installation is complete.

Access

If we have agreed to install the goods for you and you do not allow us access to premises without having a good reason for this, we may charge you additional reasonable costs incurred to us as a result of this. If despite our reasonable efforts we are unable to contact you or to re-arrange access to the premises, we may end the contract and you will be liable to pay us a sum up to the price due under the contract.

Price

The price for goods/services is set out in full in the order form and includes VAT. Payments are to be paid as indicated on the order form. Any deposit paid by you will be deducted from the final payment. The final payment for all goods is due the day before installation as the items supplied are bespoke to your requirements. If the balance payment is not received the day before installation the installation appointment will not go ahead.  We accept card (not American Express), cash or cheque which can be paid in our showroom.  Payment by cheque needs to be received and cleared before the installation date.

Debt Recovery

Where payment is 30 days late and we are unable to come to an agreement over the payment, the consumer will be charged our reasonable recovery costs which may include the costs of using a collection agency and legal costs. Any additional reasonable charges will be notified to the consumer at least 2 weeks in advance.

Further Charges

If you ordered installation services from us, further charges may apply in case additional and unforeseen circumstances arise. These will always be notified to you in writing. Please note that late payments may incur an interest rate set at 2% a year above Lloyds Bank plc base lending rate accruing on a daily basis from the due date until the actual date that you make the payment.

Delivery

The cost of delivery and installation (where applicable) are included in the price. If you have asked to collect the goods from our premises, you can do so during our opening hours when we notify you that the goods are ready. If we are delivering to you (this will be within 30 days unless a different date is agreed with you) if no one should be available to take the delivery at your address, we will leave you a note informing you of how to re-arrange delivery. If you do not re-arrange delivery (or collect the goods from us) within a reasonable time, we may charge you for storage costs and any further delivery costs. If despite our reasonable efforts we are unable to contact you to re-deliver or arrange collection within a reasonable time, we may end the contract and you will still be liable to pay us the price due under the contract.

Delay Outside Our Control

If delivery/installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the goods are still supplied within a reasonable length of time.

Your Right To Cancel

a) You may cancel a contract if we have told you about a pricing error/error with a description of the goods and you do not wish to proceed, if there is a risk that supply may be significantly delayed, or you have a legal right to end the contract because of something we have done wrong.
b) If we miss the delivery deadline for any of the goods, you can treat the contract as at an end if; we have refused to deliver the goods, delivery time was essential, and you have informed us of this at the time of your order and we accepted your order on that basis. If we have not refused to deliver the goods, or delivery time was not essential, we will deliver the goods as soon as possible and keep you updated in writing. Alternatively, you can give us a new deadline for re-delivery that must be reasonable and if this is not met, then you may treat the contract as at an end. You can then cancel your order for any of the goods or reject any goods that have been delivered already under the contract. We will then refund your money you have paid for the cancelled goods and their delivery and installation. Goods already delivered to you must be returned to us at our expense or you must allow us to collect them at our expense.

Our Right To Cancel

a) We may end the contract at any time in writing to you (including email) if payment due to us was still not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time; allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods (if this was agreed). You will then be in the breach of the contract and still liable to pay us the price due under the contract.
b) If your order is accepted and processed and a pricing error that is obvious, unmistakeable and could have been recognised by you as being so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.

Liability

If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g. if you discussed it with us before placing your order.

Third Parties

The contract is between you and us. No other person shall have any rights to enforce any of its terms.

Complaints

You should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. You can phone us, email us or write to us using our contact details above to inform us of any issues. We will respond to your complaint as soon as possible. In the event that we are unable to resolve the matter to your satisfaction, you may refer the complaint to the British Blind and Shutter Association’s Mediation Service if you are seeking rectification only, or alternatively pursue through an Alternative Dispute Resolution provider or through Small Claims Court.

Ownership And Responsibility For Goods

The goods supplied/installed by us will become your property once we have received payment for them in full. The goods become your responsibility from the time; they were delivered to the address you gave us, you collected the goods from us, or the time we pass the goods to any third party organised by you.

Legality

English law governs the contract although you can bring proceedings in England, Scotland, Wales or Northern Ireland if you live in those countries.